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"ASK HR" is our advice column where we answer readers' questions about pressing work dilemmas, job search queries, resumes, and navigating Hollywood. If you have a career-related question, email us, and the answer could appear in a future newsletter! All submissions will remain anonymous.
Dear Hollywood Resumes, I know you always say to get your resume into the right hands by networking, and that a great way to build my network is to conduct informational interviews. I've set a few with people who work in my dream companies, in the departments I'd love to work in. But now what? What's my goal in these interviews? Should I be asking them to recommend me to join their team? Keep me posted for when there's an opening? What should I "get" when I hang up the phone with them? If the goal is a relationship, how should I nurture it -- especially now, when we can't meet in person? -- Not-so-sure Networker Dear No-so-sure Networker, It's great that you're setting these interviews and getting going on a strong job search strategy. Taking that first step is often the hardest, so kudos to you for reaching out and getting these calls set! Informational interviews can serve a variety of purposes, depending on your career goals. In some cases, you'll want to meet with as many people as you can to learn about various career paths, so you can determine a direction for your career. For those conversations, your primary goal would be to learn -- yes, a relationship may come from the call, but it's more of a fact-finding mission. In your case, though, it sounds like you have a clear idea of where you want to take your career and already have a list of target companies. So your "ultimate" goal is obviously to get a job at one of those dream companies! But in practice, it's a little less straightforward. If you want to know what you should "have" when you hang up the phone -- though we hesitate to frame it that way, for reasons we'll explore below -- the answer is knowledge and a contact. You'll want to learn about the company and make sure it really sounds like a place you want to work. Can you get insight into the department or culture beyond what you've read in the trades? You also want to sow the seeds of a relationship with someone in the side of the industry you're pursuing who can let you know about openings at their company, or otherwise. You should always research the person you're meeting with to see if there's a particular thing that you would like to learn from them -- you might find there's a specific "ask" you have for that individual. But your goal is manifold and nebulous, and not really something you can check off right when you hang up the phone. There are no KPI metrics for an informational interview, but rather a hope that you've established a meaningful connection. And that meaningful connection could have many beneficial results -- your contact may forward you job openings, pass your resume along when there's a job that seems up your alley (maybe even at their company!), introduce you to other people in the industry so you can expand your network, and/or become someone you can build a lasting relationship with. But really, it's less about "what you get" and more about a symbiotic, ongoing relationship. There are many ways to nurture the relationship, even without meeting in person. Keep a list of who you're meeting with, when, and what was discussed so you can track the relationship, and then follow up every couple of months to check in (the holidays are a great time for this!) or send a friendly note if you read something interesting about them or their company in the trades. You also have a baked-in reason to reach out once in-person meetings become normal again -- something like, "I really appreciated the advice you gave me back in May. I'd love to meet up for a drink/coffee to say thank you now that we can do so safely! Please let me know if you'd be available." You don't want to be a pest, so you'll have to gauge how the person responds to your overtures, but as long as you are polite and checking in when it doesn't only benefit you (meaning you don't just ask for a favor every time), you should be able to build a relationship. And if the relationship doesn't pan out long-term, that's okay -- we encourage you to take this as a learning opportunity too, since some people offer great advice, even if they don't become trusted contacts. You can't really control the outcome of the informational interview, but you can control what you put in. To that end, we recommend coming prepared with a list of questions, ideally based on some research on the person and company. Recognize that this person is doing you a huge favor by giving you wisdom and time, and they expect you to show respect by being prepared, not being pushy, and having an open mind. The less you're concerned with your "goal," the more likely you are to achieve it! -- Angela & Cindy
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 Have you ever sent an email to a work contact asking to reconnect, pitching a project idea, or requesting a referral, only to never hear back? You're not alone. Pretty much everyone has been work-ghosted at one point or another. But what do you do in this situation? Especially the ghost is someone you aren’t close with, it’s likely that you had an important or sensitive reason for reaching out, and getting ignored can trigger a lot of insecurities around your relationship. Your gut instinct might be to think they hate you and will never speak to you again. The first thing you need to do in this situation is to avoid letting your imagination come up with worst case scenarios. The most likely explanation for ghosting is that the person didn’t see your email. Or saw it, meant to respond later, and forgot because it was marked as “read” in their inbox. This becomes more and more true as you reach out to contacts higher up the food chain. The number of emails department heads are getting each day is mind-numbing, so it’s no surprise that they miss emails frequently. And this gets even worse around the holidays or other busy times of year! You never know what’s going on, but be aware that if there’s a holiday or big industry conference coming up, it might not be the best time to email. Most importantly, don’t automatically assume they are ignoring you and write them off as a bad person. 99% of the time, the ghosting was unintentional. If you haven’t heard back in a couple of weeks, follow up! Simply reply to the same chain and say that you’re checking in to see if they received the previous email and ask your question again. Most likely you’ll get an “I’m so sorry, I didn't see this email!” response pretty quickly. And you can continue the relationship from there. If you still don’t get an answer, this could be a red flag. If you’re trying to pitch a project or have a professional inquiry other than asking for a favor, you could try reaching out to a colleague of the person and explain the situation. They’ll probably be able to offer a reason that the other person couldn’t respond or get an answer for you. But it’s possible that the original contact doesn’t want to get back in touch. And if that’s the case, move on. There are plenty of other people to maintain relationships with. One thing to note – none of this applies when it comes to job applications. It’s quite common not to hear back after you’ve applied for a role. Even when you’ve gone pretty far down the interview path. Is this right or fair? No. But it’s a reality we all have to deal with. You can always follow up with the recruiter or hiring manager every couple of weeks, but if you don’t hear anything, don’t take it personally. They were probably considering many other qualified candidates who all got ghosted as well. The bottom line is: you have to give people the benefit of the doubt and don’t get too offended when you don’t hear back after sending an email. Instead, get comfortable with following up – a quick check in email is the best way to get an answer on something while maintaining the relationship. -- Angela Silak & Cindy Kaplan"ASK HR" is our advice column where we answer readers' questions about pressing work dilemmas, job search queries, resumes, and navigating Hollywood. If you have a career-related question, email us, and the answer could appear in a future newsletter! All submissions will remain anonymous.
Dear Hollywood Resumes, After sending multiple applications and getting called in for interviews, I was lucky enough to get two offers. One was an immediate offer for a short-term office job, and the other was for an on-set production job, but with an undetermined start date. The production said they understood if I needed to accept another job before they could make a final offer. Because I couldn't afford to wait, I accepted the office job, but I want to stay in touch with the hiring manager for the production job for potential future roles. Since I turned down their original offer, is it appropriate for me to reach back out? -- Frightened about Follow-ups Dear Frightened about Follow-ups, First of all, congratulations on getting both offers! When you head back to the job market in a few months, remember this moment when you need a confidence boost. If you explained that you accepted another, more immediate/stable job when you turned down the second offer, you're in the clear to follow up as you would with any contact. When your current job ends, send an email on the same thread as your previous communication to make sure they have context for your relationship, share a brief update of your last few months, mention that you're back on the market, and ask how they've been doing. The relationship resets from there. If you turned down the job without an explanation, it's a little trickier. You're probably better off renewing the connection without an "ask" at stake -- try a softer follow up (on the same email thread!) with a note about something you read about their project in the news, an article you think might be of interest, or holiday well-wishes. This way, you're re-establishing the relationship and can bring up your job search down the line with a different tone to the relationship. You can also follow up when the next season starts up and inquire about open positions. In your case, it's clear the hiring manager knew you might accept a more firm offer. No one expects you to wait on a maybe when you've got a sure thing, all the more so in a pandemic and competitive job market! Plus, especially in production, hiring managers are aware that freelance positions don't always align, and it's pretty typical for people to turn down an opportunity if it doesn't pop up at the right moment. Unlike a corporation that offers job stability and expects you to show a long-term commitment to their mission, production teams understand that you're usually more enthusiastic about the work generally than the specific production. As long as you're polite, you can treat this contact as you would any other contact. -- Angela & Cindy  Have you ever been at networking drinks and felt intimidated when the person you were meeting with started name dropping all the people he’s been working with or all the insider info he had about the industry? You probably felt inadequate and worried that you were way behind everyone else in your career with no hope of ever catching up. Maybe you started to question your decision to work in entertainment. The truth is, we’ve all been there…and it’s not a great feeling. But the even bigger, yet more secret, truth is that the person across the table often feels the exact same way. So before you get totally down on yourself, remember that you’re not alone -- very often, the other person is faking it. Impostor syndrome is very real, and it can become even more pronounced in Hollywood where you’re contending with tons of big egos. Many people feel the need to brag about themselves, often as a defensive mechanism or because it’s a strategy they think will help them close the deal. And even though their behavior may not make you feel very good about yourself, there’s nothing you can do to change it. Instead, you need to assess your own reaction and whether or not you’re being too hard on yourself. Think about it -- it’s not possible to watch every show, read every article and book, keep up regular relationships with every person you meet, go on networking drinks every single night, and give your 100% at work. Even if you try, you'll let other areas of your life slip, which is not only unhealthy but also counterproductive to working in an industry where stories about the human experience are at the core of the business! So you do what you can. And so does everyone else. You’ll have your areas of expertise, and others will have their own. Whether you realize it or not, sometimes you might even be the one who sounds intimidating, depending on who you’re meeting with. You are never alone in this feeling of inadequacy. That simple fact should help ease your discomfort. But let’s take it one step further. Reminding yourself that others are in the same boat might calm your nerves, but when you're feeling down, you should give yourself a confidence boost as well. Instead of dwelling on your shortcomings, remind yourself of what you do know. What are some of your favorite accomplishments? What are you really good at? What subject could you consider yourself an expert in? Write it all down if you need to or tell your story out loud while you're stuck in traffic, and use it to reaffirm your self-worth. You bring your own unique value to the table -- never forget that. Yes, you’re going to have inevitable moments of self-doubt, often the result of your interactions with others, but to succeed, you’re going to have to get through them. And the only way to do that is to celebrate your achievements and knowledge and give yourself the confidence to continue pushing forward. Angela Silak & Cindy Kaplan |
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